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CRM Hospitality Scidoo

The CRM to create valuable relationships with each guest.

A CRM suite for hotels, campsites and B&Bs that centralizes data, communications, marketing automation, reviews and loyalty to improve the guest journey and increase direct sales.

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Hospitality staff using Scidoo CRM to manage guests, communications and marketing
Scidoo CRM dashboard with centralized guest data for accommodation facilities

Aumenta i ricavi diretti

Transform quotes, communications and ancillary offers into concrete sales opportunities, before and after your stay.

Risparmia tempo prezioso

Automate repetitive tasks, messages and follow-ups to free the team and keep it focused on hospitality.

Migliora la reputazione

Monitor feedback, questionnaires and reviews from a single environment to act quickly and consistently.

Centralize guest data

Raccogli anagrafiche, preferenze, canali e storico soggiorni in un CRM pensato per hotel, campeggi e B&B.

Suite CRM

Everything you need to follow the guest before, during and after the stay.

Scidoo CRM connects information, preferences and contact channels to turn every interaction into a personalized experience.

Hotel team planning marketing campaigns and guest communications with Scidoo CRM
Anagrafiche centralizzate
Centrale comunicazioni
Guest's personal area
Loyalty & reward program
Marketing automation
Digital concierge
Questionari smart
Review management
Multi-facility management
CRM screen with guest profiles, preferences and stay history

Guest details and preferences

Collect data, preferences, stay history and contact channels to build more precise communications and longer-lasting relationships.

  • Centralized guest profile
  • Storico soggiorni e richieste
  • Segmenti per hotel, campeggi e B&B

Centrale comunicazioni

Riunisci messaggi, email, richieste e canali digitali in un’unica schermata per non perdere nessuna conversazione.

  • WhatsApp, email, OTA e social
  • Chatbot e SMS
  • Guest communications history

Marketing automation

Create communication flows before, during and after the stay to build loyalty and sell extra services.

  • Newsletter e DEM
  • Guest segments
  • Remarketing and post-stay messages

Reviews and questionnaires

Collect feedback, measure satisfaction and manage online reputation more promptly.

  • Questionari multilingua
  • Alert e statistiche
  • Sentiment e risposte guidate
Guest Journey

Guest data, communications and automation in a single operational flow.

From the PMS to the Channel Manager, from WhatsApp messages to reviews, the CRM helps the structure to recognize each guest, personalize the proposals and simplify the work of reception, marketing and management.

Guest journey di hotel, campeggi e B&B gestita con Scidoo CRM
Pre-stayOfferte, upsell, check-in e comunicazioni.
In structureConcierge, messages, services, preferences.
Post-stayQuestionnaires, reviews, loyalty, remarketing.
Per chi è pensato

A flexible CRM for different accommodation facilities.

CRM Scidoo utilizzato da hotel, campeggi, villaggi e B&B
Hotel indipendenti
Gruppi alberghieri
Campsites and villages
B&B e case vacanza
Reception and management collaborating on guest data in Scidoo CRM

“A hospitality CRM should help staff get to know each guest better, not add work.”

Reception & Marketing team

“Communications, reviews, and automation become easier when data is truly centralized.”

Management of the accommodation facility
Scidoo CRM

Porta marketing, reception e direzione sullo stesso dato.

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FAQ

Frequently asked questions about Scidoo

Quick answers to better understand management software, PMS, operational modules and benefits for your property.

A cosa serve il CRM Scidoo per hotel?

The Scidoo CRM helps manage requests, guests, preferences, communications and campaigns, transforming Hotel Management Data into sales and loyalty opportunities.

Il CRM è collegato al PMS hotel?

Yes. The CRM works together with the hotel PMS and the other Scidoo modules, so guest history, quotes and reservations remain connected.

Scidoo aiuta a migliorare le conversioni delle richieste?

Yes. By centralizing requests, follow-ups, quotes and guest data, Scidoo helps the property respond better and turn more leads into bookings.

Why does all-in-one management software support business growth?

All-in-one management software reduces duplicate data, speeds up staff work, improves direct sales and cost control, and gives management clearer information for decisions.